Finding the answer to anything should be easy.
That's why we've included this list of frequently asked questions and helpful answers here to get you on the right track as quickly as possible. If you still have a question, or need a little support, then don't hesitate to contact us.
Once you have downloaded your product, unzip the folder and store it where you keep your libraries. Load up the required version of Kontakt and click the ‘Files’ tab which is located on the top left side of Kontakt’s interface. From here you can navigate to where you have stored your library. You can either double click, or drag the NKI file into Kontakt. You can also drag an NKI directly from a folder on your computer if this is easier.
All of the products need the full version of Native Instrument’s Kontakt. The product pages list the minimum version of Kontakt you need in order to use the library. Most of our libraries work with Kontakt 5.6.6 or higher.
Due to the nature of digital products we are unable to offer a refund on any of our products. If you have a technical issue, please contact us first so we can try and resolve any problems you are experiencing.
We can not deduct the cost of UK VAT. You will have to claim the tax on your own VAT return using the invoice we supply which you can download from you account.
Yes! During checkout, once you have entered your address, please enter your valid EU number and the appropriate VAT to your country will be deducted.
Yes, we offer a 20% discount to all full time students and educators! Simply email us with a copy of your student ID or acceptance letter to firstname.lastname@example.org with the subject title ‘Education Discount’, and we will send you a unique discount code. This discount may be used on any product, but not used in addition to any current launch prices, offers, deals or discount codes on our products.
Still need a little help?
If you still want to talk to a real human, please contact us via the form below and we’ll do our best to help.
We are available between 10am and 4pm BST Monday to Friday.