Finding the answer to anything should be easy.
That's why we've included this list of frequently asked questions and helpful answers here to get you on the right track as quickly as possible. If you still have a question, or need a little support, then don't hesitate to contact us.
Once you have downloaded your product, unzip the folder and store it where you keep your libraries. Load up the required version of Kontakt and click the ‘Files’ tab which is located on the top left side of Kontakt’s interface. From here you can navigate to where you have stored your library. You can either double click, or drag the NKI file into Kontakt. You can also drag an NKI directly from a folder on your computer if this is easier.
All of the products need the full version of Native Instrument’s Kontakt. The product pages list the minimum version of Kontakt you need in order to use the library. Most of our libraries work with Kontakt 5.6.6 or higher.
Due to the nature of digital products we are unable to offer a refund on any of our products. If you have a technical issue, please contact us first so we can try and resolve any problems you are experiencing.
At this stage we do not offer tax exemption in our store. You will have to claim the VAT on your own VAT return using the invoice we supply which you can download from you account.
Yes, we offer a 20% discount to all full time students and educators! Simply email us with a copy of your student ID or acceptance letter to email@example.com with the subject title ‘Education Discount’, and we will send you a unique discount code. This discount may be used on any product, but not used in addition to any current deals or discount codes on our products.
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